Cancellation Policy

We understand plans change. Selam Ride Technologies Limited is committed to fair and transparent policies for all riders, drivers, and delivery users on the Selam Ride Platform.

Cancellation Terms

Cancellation terms, including any applicable fees or windows, are displayed within the Selam Ride app at the time of booking. All relevant information will be shown clearly before you confirm your trip or delivery.

Driver Cancellations

If a driver cancels after accepting your trip, you will not be charged and will be immediately rematched with another available driver. Repeated driver cancellations are addressed under our driver quality policy.

Disputes

If you have a question or concern about a cancellation, please contact our support team within 24 hours:

Email: info.selamrideuganda@gmail.com
Phone: +256 740 797 548
Or use the in-app support chat.

Changes to This Policy

Selam Ride Technologies Limited reserves the right to update this policy at any time. Updates will be communicated through the app or by email.